Terms of Service
Last updated: June 2026
1. Agreement to these terms
By accessing or using the Custom Exteriors, Inc. website located at custom-exteriors.com (the “Website”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Website.
These Terms apply to all visitors, users, and others who access or use the Website. They do not govern the terms of any installation, estimate, consultation, or other service relationship between Custom Exteriors and a homeowner. Those terms are addressed separately in project agreements and contracts.
2. About Custom Exteriors, Inc.
Custom Exteriors, Inc. is a licensed exterior remodeling contractor serving homeowners in Pleasanton, Dublin, Livermore, San Ramon, Danville, Walnut Creek, and the surrounding Tri-Valley area. We are headquartered at:
Custom Exteriors, Inc.
2142 Rheem Drive, Suite E
Pleasanton, CA 94588
Phone: (925) 249-2280
Email: info@custom-exteriors.com
CA Contractors License #785361
3. Permitted use of the Website
You may use the Website for lawful purposes only. Specifically, you agree not to:
- Use the Website in any way that violates applicable federal, state, or local laws or regulations
- Transmit or submit any content that is unlawful, defamatory, fraudulent, obscene, or otherwise objectionable
- Attempt to gain unauthorized access to any portion of the Website, its servers, or any systems connected to the Website
- Use automated tools, bots, scrapers, or similar technologies to collect or extract data from the Website without our prior written consent
- Interfere with or disrupt the integrity or performance of the Website or its underlying technology
- Misrepresent your identity or affiliation with any person or entity when submitting forms or communicating with us through the Website
4. Website content and accuracy
We make reasonable efforts to keep the information on the Website current and accurate. However, we do not warrant that all content is error-free, complete, or up to date. Product availability, pricing, promotional offers, financing terms, and installation scheduling are subject to change without notice.
Content on the Website—including product descriptions, project photos, certifications, and credentials—is provided for general informational purposes. It is not a binding offer or guarantee of services, pricing, or availability. All service engagements are subject to a separate written agreement between Custom Exteriors and the homeowner.
5. Forms, inquiries, and communications
The Website includes forms that allow you to request a consultation, estimate, showroom visit, or other information. By submitting a form, you authorize Custom Exteriors to contact you by phone, email, or text message in response to your inquiry.
Submitting a form or inquiry does not create a contractual obligation on the part of Custom Exteriors to provide any specific service, pricing, or availability. We will make reasonable efforts to respond to inquiries in a timely manner, but response times are not guaranteed.
We do not accept orders, enter into binding service agreements, or process payments through the Website.
6. Intellectual property
All content on the Website, including but not limited to text, photography, project images, graphics, logos, and the overall design and layout—is the property of Custom Exteriors, Inc. or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws.
You may view and print pages from the Website for your personal, non-commercial use only. You may not reproduce, republish, distribute, transmit, sell, or otherwise exploit any Website content without our prior written permission.
Submitting a form or inquiry does not create a contractual obligation on the part of Custom Exteriors to provide any specific service, pricing, or availability. We will make reasonable efforts to respond to inquiries in a timely manner, but response times are not guaranteed.
We do not accept orders, enter into binding service agreements, or process payments through the Website.
Third-party product names, logos, and trademarks referenced on the Website—including James Hardie, Infinity from Marvin, Marvin, ProVia, and Therma-Tru—are the property of their respective owners. Reference to these brands does not imply any affiliation with or endorsement by those companies beyond our authorized dealer and installer relationships.
7. Third-party links and content
The Website may contain links to third-party websites, including manufacturer websites, financing partners, review platforms, and certification organizations. These links are provided for your convenience only.
Custom Exteriors does not control third-party websites and is not responsible for their content, privacy practices, or accuracy. A link to a third-party website does not constitute an endorsement or recommendation. We encourage you to review the terms and privacy policies of any third-party site you visit.
8. Disclaimer of warranties
THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CUSTOM EXTERIORS, INC. DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content on the Website.
9. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CUSTOM EXTERIORS, INC., ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR ITS CONTENT.
10. Privacy
Your use of the Website is also governed by our Privacy Notice, which is incorporated into these Terms by reference. Our Privacy Notice describes how we collect, use, and protect information you provide to us through the Website.
You can review our full Privacy Notice at: custom-exteriors.com/privacy-policy
11. California residents
Custom Exteriors, Inc. is headquartered in California and operates in compliance with applicable California law, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act. California residents have specific rights regarding their personal information. Please refer to our Privacy Notice for a full description of those rights and how to exercise them.
Nothing in these Terms limits any rights you may have under California consumer protection law.
12. Changes to these Terms
We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of the Website after any changes are posted constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically. If you do not agree to the revised Terms, you should stop using the Website.
13. Governing law and dispute resolution
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising from or relating to your use of the Website will be subject to the exclusive jurisdiction of the state and federal courts located in Alameda County, California.
14. Contact us
If you have questions about these Terms, please contact us at:
Custom Exteriors, Inc.
Attn: Customer Service
2142 Rheem Drive, Suite E
Pleasanton, CA 94588
Phone: (888) 957-7800 or (925) 249-2280
Email: info@custom-exteriors.com
